ReSound Smart App Anmeldelser

Ver 4.35.0 every program is streaming? Default settings exactly the same for every progrsm? Please fix!

Changing from 1 star to 3 since this app is all over frosting as it is but I got it connected to my iPhone 16 finally. Prior to this phone you had to connect to the app then the phone. Now you connect via phone settings/accessibility FIRST then go into the app to finish. Took waiting on hold with resound app support for 25 minutes to trouble shoot that. Truly should have tried it on my own but I’ve always know that won’t work so I didn’t. Silly me. Save yourself some time and frustration. Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem

This app and Smart 3D are quite poor. I have a cochlear implant for the one ear and a ReSound aid for the other. The app tries to connect them which can't be done. Therefore, I can only use the app in Demo mode, which is more limited.

Please update this app. It keeps switching between programs. Very annoying.

My All Around program often disappears from the app and will only show the Restaurant program. I have to delete the app from my phone and reinstall to get the All Around program to come up again.

I never had connectivity issues with my old iPhone 7. However, once I upgraded, I have to be within a foot or 2 for the hearing aids to initially connect to my phone l via Bluetooth, which I need to do first thing in order to lower the volume to 7 and turn on the “noise filter”. I used to disconnect my Bluetooth after that, but no longer do as I know I’ll have issues getting them reconnected if I have to change a battery or adjust the volume. I did learn how to turn off playback in Accessibility, so some Facebook ad doesn’t go through my hearing aids and then they reset to full volume and I’d have to change it back, that originally was why I’d turn off Bluetooth.

This app is terrible. I would give it no stars if that option were available. It changes programs for no apparent reason and regularly freezes up. Resound’s solution is to delete and reinstall. I’ve done that multiple times. After my last review they emailed me asking to help. I replied and they never followed up. Par for the course with these clowns. The company clearly doesn’t care. My next hearing aids will definitely not be Resound!

Every time you’ve updated your app I lose more and more functionality! Speech focus which was extremely useful… Gone! The new app is supposed to give control of lows, mids, and highs. It only controls lows and highs. I must say I expected much more for $8000!!!

Very pathetic

This is a bitter/sweet review. I have been wear heart aids for twelve years. The sound is wonderful and the devices are comforting. However, the App to operate them is TERRIBLE! I can’t get through a day without having to reconnecting the App, restarting the hearing aids, getting incorrect info about the hearing aids from the App, loosing sound on one side or another, etc. My audiologist has agreed to replace them. I can’t wait to try another brand.

Please make the app available on CarPlay. Sometimes I need to adjust my hearing aids while driving.

I’ve been using the smart application for quite some time and in general, find it quite useful. One problem I have not yet figured out is that when the phone is doing other things like receiving a message, the hearing aids temporarily go dead and then come back. This phenomenon seems to occur with other phone functions too. Is there a way to isolate the app from other things going on with the phone?

I have been using this app for years. About two months ago I couldn’t get the hearing aid to connect. They are connected to my iPhone but won’t connect to the hearing aids thru the app. I followed all the instructions many many times.

This software constantly freezes and it lowers the volume and changes programs by itself. I have to turn my phone of to get it to recognize my hearing aids. Going for new hearing aids, will insist on some that do not use this software. This app is flat out garbage. DO NOT USE UNLESS YOU DON’T MIND BEING CONSTANTLY AGGRAVATED. TOOK HEARING AIDS OUT, WILL NOT USE UBTIL I GET NEW ONES THAT DO NOT USE THIS SOFTWARE. TOTAL GARBAGE.

No thank you.

Reconnecting with the Bluetooth and every update with Apple, It just seems my Hearing Aids are having problems connecting with the Resound App. I like the old app where i could just connect very easily. Now, it seems more problematic.

Since my husband has Bluetooth (BT) capabilities with his CI recently, I have been having trouble reconnecting to my BT because the app doesn’t recognize my hearing aid. Or is it the IOS that has been updated and the app is not up to date to work with higher IOS? It requires several retries to get my aid reconnected. It’s very frustrating as this is a waste of my time and wearing down my aid doing the opening/closing of the battery compartment to get it connected. This needs to be fixed ASAP!

7/8/23 While we lost a lot of functionality and ease of use going from the Resound app to the “Smart” app, since this is where we are, I have a request. We have two hearing aids. Sometimes we need two different profiles running in the different sides. For example, you’re driving in a car with the windows down. You have wind noise in your left ear, which you need to filter out, but on your right is your spouse, and you need the right side profile set for speech. We can’t do that today. So, our choice is between blocking wind noise and hearing our spouse. My request is to be able to select separate profiles, other than just volume, for each ear. I see no reason that can’t be done. Clearly you can communicate with each of them individually. I’d appreciate a response from the developers.

When the app works it’s great to be able to talk on phone and stream music with my hearing aids. Too bad it doesn’t work very often and constantly have to try and re-pair to my iPhone. Wish it were better.

Almost every time I have an update on my phone I get disconnected from resound. The latest update I am no longer able to use resound at all. Please fix this problem ASAP.

Since the update my hearing aids unpair unexpectedly. Please update app it is ver frustrating. Going to my audiologist to to try to work this link out

Not fond of the background noise…. How do I turn it off and, only get the people talking?

The app will not recognize my hearing aids since iOS update 16.1.2 this is very disappointing. I will probably save my money and buy another brand if gearing Sid’s next time I make a purchase. Nothing g but trouble with these connecting

Some times it just disconnects. Sometimes it just defies connection.if a battery signals me it is getting low the AP locks up and I have shut it down completely and restart it. Sent support data on this problem many updates ago. I got no response from them. It still locks up every time I get a low battery alert. I am using an Apple iPhone.

Why can I not connect my hearing aids? They are the “in canal” type. I used to be able to but since I had to reset my phone now I can’t find my style of hearing aid.

Seems to be having trouble staying connected to both hearing aids since the latest iOS update.

The app used to have access to the Tinnitus blocker, but it’s no longer available. It was very affective and did a great job of minimizing the condition. I don’t understand why it no longer works. Please fix it!

My mom is a teaching aid for young readers. She has the Resound Enzo 88 hearing aids. With her Iphone XR, she can only pair the right side. We think one of her set was replaced. The support documents don’t provide enough info to help us get both paired. Where can we get more specific help for pairing issues?

Doesn’t connect. No support either.

The Apple Watch complication disappeared with the most recent update. Please bring it back.

Try to pair this app w/ my IPhone and it recognized them and in settings my phone recognizes them but the app won’t work. Tried 10 times. Not worth the time.

For the last 14 years, I have worn a Cochlear BAHA processor on my left ear. I started with the very basic BAHA 3 which lacked any integration. I then upgraded to BAHA 5 which integrated to my IPhone and IPad systems. I later learned the BAHA 5 had a number of available accessories and all of the accessories were made by Resound. While Resound certainly helped Cochlear crawl into the 21st century by finally offering: 1) Remote control device with features exceeding IPhone’s initial user options 2) TV sound pro which allowed several users if either Cochlear systems or Resound systems to hear TV while hearing person could rely on traditional sound equipment. There is even a video in the cochlear website showing a BAHA user connect to the TV sound system while another makes a lot of background noise while vacuuming. A few years later, our family began using ROKU devices to control every TV in our house. ROKU has a “private listening” option which would forward the audio from your TV to your main cell phone or tablet, any wired or wireless headphones she may have, AND any Made for IPhone hearing aids. I was able to choose either hearing aid or the Cochlear device for my private listening. This was amazing and cheaper than the TV accessory. The only downside I have found so far is that Roku doesn’t offer the option to play the external sounds while using personal hearing device. 3) Resound would not connect, recognize or control any of my Cochlear devices despite using the SAME devices and the fact they built the devices. Resound, for examples had Apple Sarch support which allowed its users to quickly switch profiles from the watch. BAHA R lacked any similar feature. 4) fast forward a few years later and 8 learn I now need the more powerful amplifier system in the BAHA 6. Resound still makes the Cochlear accessories. This time, however, Cochlear integrated with IOS and Resound’s equipment . One of many neat features for the BAHA 6 is its option for all hearing aids and hearing devices like a cochlear implant, have the option to select LIVE LISTEN. I find myself trying to make LIVE LISTEN work for me when I am in a large restaurant with a number of guests. I also travel with my IPhone and IPad and I am almost always wearing my Apple Watch. While the BAHA 6 watch app does allow me to change profiles, which Resound provided to its customers years before Cochlear, there is no option to turn my Apple Watch to Live Listen. The watch has a good speaker for this use and it would be much easier for my friends and family to play “hot potato” with my Watch while they are speaking. Resound appears to have a robust iOS development team and I wish they would allow Cochlear users to to also try your new features, even if it’s an unsupported BETA test for us. Since it appears that RESOUND and Cochlear had a minimal contract for these accessories, if Resound were to open their software to Cochlear customers, unofficially, they could develop significant statistics to Cochlear about the features their clients are using best when it comes to renegotiate the next production line. In the meantime, I am currently using a different hearing aid brand in my better, yet still needing assistance, ear. I would love to upgrade that to Resound so that my devices would community better but I am really unable to explore such integration until I have spent thousands of dollars on a single Resound hearing aid.

Please fix this app to work with iOS 16, it keeps making me pair my hearing aid. Deaf in my left ear I depend on this HA and iPhone connectivity to work.

The old app at least was somewhat worthwhile. I could pair to hear phone conversations. This app will not even pair my aids. Very disapointed.

- Remarks in proofing offline

Before getting the audio settings tweaked this morning, I updated the Smart app. It said the hearing aids were connected but not sure they were. (The audiologist checked as well.) This evening I read the info from the developer and tips in the reviews. Forget hearing devices, delete app, install app, etc. with restarting phone. The reason I bothered is that if my Bluetooth is turned on, I can’t hear any audio on my phone - streaming or otherwise! And when I took a call with it streaming to my ear, people couldn’t always hear me. So I have been leaving the Bluetooth turned off most of the time. But I like being able to stream a podcast to my right hearing aid. Sadly, after updating the Smart app I can’t even do that any more. I am using iOS version 14.8 on an iPhone 12. Wishing that I could go back to the old version of this app. Not quite ready to invest in smarter (more up to date) hearing aids, but when I do I will carefully compare brands…. And I will check the reviews for apps before updating them!

Volume fluctuates up and done (treble-midrange-bass) randomly and radically. This has been happening for 3 months since IOS 15.5. Resound only says says it is Apples fault and there is nothing Resound can do to fix it!

Update 2. Had to change to 5 stars on the Developers communication and action. Reviewed many apps and NEVER had such positive experiences. Even though I had solved my issues they provided advice in the event I had problems with future updates. Can’t say enough about their concerns about my experience. Updated review. After “Forgetting this device“ in setting and a hard reboot of my iPhone I paired them again and the app finally recognized my hearing aids. The features seem to work just like the previous version. I’ve been using this app for 7 years and NEVER had a problem. Now either can’t find or finds one. I finally got both recognized and it wanted me to go to settings to pair them. They ALREADY paired but the app would continue to tell me go to settings. Won’t connect like I said useless. Please fix!!!!

My hearing aid paired smart app works fine until the app updated to new version. It lost all most everything on screen. No programs, the sound bars can’t move to adjust the volume…. The screen is black and white. My iPhone is XR, just wonder how can I download old Smart app version ?

I was having some minor issues with my hearing aids and sent them back to re-sound for repair an update. Since I have received them back, the app will not connect with the hearing aid even though the hearing aids are clearly available on the phone through the accessibility function. The app recommends using the “demo“ setting as an option, but that is very unacceptable for day-to-day use. There does not seem to be any access or support within the app to correct this problem.

This app used to be useful. No longer. EVERY time I change a battery I need to totally remove the app, power phone off/on, repair hearing devices and reinstall app. More annoying because batteries never run out at same time. So I could be doing this twice a day. And it doesn’t always work. AWFUL. Update 6/18/22. Followed procedure developer provided and my devices have been working. I even changed both batteries successfully without completely going through the connection process. Until today that is. Getting an odd beep in L ear so changed battery. Oh guess what - can’t connect. Had to forget device , reboot phone …. Reconnected. This is ABSOLUTELY ridiculous !!!

I have worn aids for many years, always hoped this new technology would show me the battery life left at any time. It does provide an easy way to adjust volume. When it shows battery life it will be the best of all worlds.

No problem with this app

This ap constantly goes into demo mode. I end up in an endless circle trying to exit the demo mode to regular settings. While it is stuck in demo mode the location finder does not work. Frustrating.

If not compatible with my ReSound HA, what good is it?

Often doesn’t connect and when it does, it does not remain up for long. Have had to delete & reload app and re-pair hearing aids many times to get it to work.

I tried to update the app so after I deleted it now I can’t get it to show on my home screen and it always can’t find my hearing aids and wants me to pair them but they already are paired. Worthless app.

I was unable to use this app after I installed 15.4. However I reread the developers instructions about deleting the app and forgetting the hearing aids and starting over. Once I did that it worked perfectly

I followed instructions posted in above reviews since I was also having to repair hearing device daily. Now that it’s repaired I don’t have access to other program settings such as all around and restaurant. I can see the program card but when tapping it takes me nowhere. Need troubleshooting