Great idea but....

I installed this app after I got my new resound hearing aid. I already paired it , but it switches to the get started then says Im sorry your hearing aid is not paired then gives 4 page instruction. I cant get out of this part! I go to demo then I cant disable this demo and start using the selections for my hearing aid. Its already paired as shown in the accessibility section in settings! I keep uninstalling this app to start over and repeats . Im frustrated as I know I can really get a lot of benefits from this app! How do I get this to understand that its paired?

Ramonasal about ReSound Smart